We are required by the FCA to determine which of our finance products are best suited to you.
Customer Name:
Vehicle Reg & Model:
Is the vehicle for private or business?
What is your expected annual mileage?
How much deposit are you looking to put down?
Is there any finance outstanding on your Part Exchange, if yes how much?
What is your monthly budget for this car?
Do you have a preferred type of finance method you would like us to quote?
Is there any other important information you would like us to consider?
Finance Options
Please refer to our Finance Product Suitability
Please circle the finance product chosen
Cash
Conditional Sale
Conditional Sale with balloon (LP)
Personal Contract Purchase (PCP)
Reason:
I can confirm the above details are an accurate assessment of my needs and circumstances and satisfactory explanation of the finance options has been provided. I fully understand the type of finance I have chosen and agree that it meets my needs.
Customer Name:
Customer Signature:
Date
Financing your vehicle – Frequently asked question
Who are we?
Midland Vans Online
Tel: 01564 898344
Webiste: www.midlandvansonline.co.uk
Who regulates us?
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.
For the provision of finance, Midland Vans Online is authorised and regulated by the Financial Conduct Authority, firm reference number 664471.
You can check this information at https://www.fca.org.uk/
Use this information to decide if our services are right for you.
Which service will we provide for you?
We can introduce you to a number of lenders who may be able to help finance your vehicle.
This group of lenders provides us with a range of products which may be suitable for your vehicle purchase or leasing requirements.
We will explain the key features of those products to you and make a recommendation based on the affordability which is suitable for your demands and needs at the time it is made.
We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate.
We will receive a receive a percentage of any lend as finance commission from finance providers, should you decide to enter into a finance agreement with them.
Our Insurance Services:
At present we do not offer any insurance products.
What to do if you have a complaint
If you wish to make a complaint please contact Ed Orgee at Midland Vans Online
To register a complaint contact us by either:
Telephone: 01564 898344
Email : sales@midlandvansonline.co.uk
or write to us at: Midland Vans Online, Unit 7, Portway Motor Centre, Portway, Birmingham, B48 7JA
Midland Vans Online is authorised and regulated by the Financial Conduct Authority, firm reference number 664471
Midland Vans Online strive to achieve a very high standard of service to each and every customer. We aim to ensure all complaints are resolved as quickly and effciently as possible to the complete satisfaction of our customers in line with the Financial Conduct Authority’s (FCA) principle of Treating Customers Fairly (TCF).
The following procedure explains how any complaint will be dealt with and what you are able to do in the event that you feel your complaint has not been resolved to your complete satisfaction.
If you have a complaint:
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing, we will aim to resolve your complaint as quickly as possible.
To help us investigate and resolve your complaint without delay, in the first instance, provide the following information.
- Your full name and contact details
- The full detail of your complaint
- The agreement number or reference
- What we can do to put things right
- Copies of all relevant paperwork and correspondence
Upon receiving this information we will do out utmost to resolve your complaint immediately. However, sometimes this may not always be possible. In the unlikely event that we are not able to resolve your complaint immediately we will keep you informed of our progress and provide a final response in writing to include all findings and any action we are taking to resolve matters.
If you are regulated consumer finance and are not satisfied with out final response, you may be eligible to refer the matter to the Finanical Ombudsman Service and must do so within six months of our final response.
To register a complaint contact us by either:
Telephone: 01564 898344
Email : sales@midlandvansonline.co.uk
or write to us at: Midland Vans Online, Unit 7, Portway Motor Centre, Portway, Birmingham, B48 7JA
